We value your privacy very highly. Please read this Privacy Policy carefully before using the https://bens.plumbing Website (the “Website”) operated by BEN’S PLUMBING LLC, a Corporation formed in Washington, United States (“us,” “we,” “our”) as this Privacy Policy contains important information regarding your privacy and how we may use the information we collect about you.
Your access to and use of the Website is conditional upon your acceptance of and compliance with this Privacy Policy. This Privacy Policy applies to everyone, including, but not limited to: visitors, users, and others, who wish to access or use the Website.
By accessing or using the Website, you agree to be bound by this Privacy Policy. If you disagree with any part of the Privacy Policy, then you do not have our permission to access or use the Website.
1. What information we collect
We collect any and all information that you enter on this Website. We collect the following information about you:
| Category of information | Specific piece of information |
|---|---|
| Identifying information | Name |
| Identifying information | Postal / Shipping address |
| Identifying information | Billing address |
| Identifying information | Phone number |
| Identifying information | IP address |
| Identifying information | Email address |
1.1 IP Address Information & Consent Tracking
We collect your IP address not only for website functionality but also for the purpose of tracking your consent to our Privacy Policy and Terms of Service agreements. This information may be stored to maintain records of your consent history and to verify the authenticity of opt-in requests for our services, including mobile messaging.
2. How we may use your information
We may use the information that you provide us for the following:
- Performing services and fulfilling requests;
- Processing payments;
- Providing customer service;
- Resolving disputes;
- Undertaking activities to verify or maintain the quality or safety of our services;
- Verifying customer information;
- Analytics;
- Mobile Messaging: Sending SMS/text messages related to service updates, appointments, or responses to your inquiries, provided you have opted in to receive such communications.
3. With whom we share your personal information
3.1 General Sharing
We do not share your personal information with any third parties, except as required by law or to provide the services you have requested (e.g., processing a payment).
3.2 Mobile Information (A2P 10DLC Compliance)
We ensure that no third-party entities have access to your information without explicit user consent. We do not share your mobile information (including phone numbers and SMS consent data) with third parties or affiliates for marketing or promotional purposes.
3.3 Service Providers
Any third-party service providers (such as payment processors or analytics providers) involved in data processing are strictly compliant with our data protection standards and confidentiality agreements.
4. SMS Consent and Opt-Out
If you choose to provide your phone number and opt-in to receive SMS messages from us:
- You can opt-out at any time by replying STOP to any message you receive.
- For assistance, you can reply HELP or contact us directly at office@bens.plumbing.
- Message and data rates may apply.
5. Cookies
A cookie is a small piece of data sent from a website and stored on your device by your browser. This Website collects cookies and may use cookies for reasons including, but not limited to:
- Analyzing our Website traffic;
- Analyzing your interactions with advertisements;
- Identifying if you are signed in to the Website;
- Testing content on the Website;
- Storing information about your preferences;
- Recognizing when you return to the Website.
Most web browsers automatically accept cookies. However, you can modify your browser settings to decline cookies, if you prefer. This setting may prevent you from taking full advantage of the Website.
6. Data retention and deletion
We retain your personal data only for as long as necessary to provide the services to you and fulfill the purposes described in this policy. We follow a strict retention policy that ensures data is kept only as long as it serves the operational purpose, after which it is irreversibly destroyed or anonymized.
7. Children’s privacy
This Website is intended for use by a general audience and does not offer services to children. Should a child whom we know to be under 18 send personal information to us, we will use that information only to respond to that child to inform him or her that they cannot use this Website.
8. Analytics programs
This Website uses Google Analytics to collect information about you and your behaviors. If you would like to opt out of Google Analytics, please visit https://tools.google.com/dlpage/gaoptout/.
9. Third-party websites
This Website may contain hyperlinks to websites operated by parties other than us. We provide such hyperlinks for your reference only. We do not control such websites and are not responsible for their contents or the privacy or other practices of such websites. It is up to you to read and fully understand their Privacy Policies. Our inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators.
10. Do Not Track
Do Not Track is a preference you can set on your browser to inform websites that you do not want to be tracked. We do not support Do Not Track (“DNT”). You can either enable or disable Do Not Track by visiting the Preferences or Settings page of your browser.
11. Changes to Privacy Policy
We reserve the right to amend this Privacy Policy at any time. We will notify you of any changes to this Privacy Policy by posting the updated Privacy Policy to this website or application.
12. Questions
If you have any questions about this Privacy Policy, please contact us at office@bens.plumbing.
